Verify your Nudge account

Before you can log in and join your team on Nudge, you'll need to click the Confirm Your Account button in the verification email in order to verify your account.

User Led Registration

If you’re company is using User Led Registration, once you log into the Nudge app you’ll be held on your profile page, where you’ll await your manager’s approval. If you find that you’re waiting more than 24 hours, try giving your manager a little nudge next time you see them. If you’ve made the correct group selections e.g. your location and role, your manager should approve you within 24 hours.


Troubleshooting

Missing verification email

You should receive a verification email from Nudge shortly after you create your account. If you’re not getting the email, try the following:

  • Check your spam or junk folder, and any tabs in your inbox.
  • Check for typos in the email address. If you think the address is incorrect, you can check it by following the steps below.

If you haven’t received your email and want to check that you entered the correct email, try creating an account again with the same email. If you signed up with the right email it will not let you create a new account.

Reset your password

If you’ve forgotten the password you chose when you joined your team on Nudge, you can reset it easily from the Sign In page at any time.

1
Open the app from your mobile phone and click Forgot your password?
2
Confirm that the email address is correct, then click Reset Password
3
Check your email inbox for an email to reset your password from Nudge 
4
On the Reset Password page, enter the email address that you used when you joined your team on Nudg

Note:

You must have access to the email address associated with your Nudge account to reset your password.

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