Navigating the app

Sign in tab

The sign in screen lets you create a new account or log into an existing account. You can also recover your password by tapping Forgot your password?

Note:

Keep in mind that when logging into an existing account, you must use the username and password associated with your Nudge account.

Signing in to your account

1
Open the Nudge app
2
Enter your email address and password. Be sure to enter the email address and password associated with your Nudge account.
3
Tap  Sign in

Create an account

To join a team on Nudge, you’ll need an invitation. To learn about how to get invited to join a team, see  Join a Nudge team.

Forgot your password

If you’ve forgotten the password you chose when you joined your team on Nudge, you can reset it easily from the Sign In page at any time.

1
Open the app from your mobile phone and click Forgot your password?
1
On the Reset Password page, enter the email address that you used when you joined your team on Nudge
1
Confirm that the email address is correct, then click  Reset Password
1
Check your email inbox for an email to reset your password from Nudge 

Note:

You must have access to the email address associated with your Nudge account to reset your password.

Profile tab

The Profile tab shows your profile information, your Nudge points, and is your access point for your company leaderboard, Rank, where you can see how to compare to your coworkers. It's also where you can edit your profile information and refer a colleague to the app.

Get to your profile by tapping Profile on the app’s nav bar.

Update your profile information

To update your profile information, including your username, email address, or other information such as the role or location associated with your Nudge account:

1
Go to your profile by tapping Profile in the app’s nav bar
2
Tap the  Edit Profile button located below your profile picture
3
Make any edits to your profile that are required and tap Save in the top right

Note:

Be aware that when you edit certain fields on your profile, you may have limited access to Nudge until your manager approves the changes.

Change Your Profile Photo

You can also upload or change your Nudge profile photo from right within Nudge. Here's how:

1
Go to your profile by tapping Profile in the app’s nav bar
2
Tap the  Edit Profile button located below your profile picture
3
Tap the profile picture box in the middle
4
Choose whether to upload a photo from your Photo Library or to take a photo instead
5
Crop the photo if you need
6
Tap  Save in the top right to finish up

That's it! You've set a fancy new profile photo!

Nudge Feed

The Nudge Feed is where you can view all of the Nudges your company has sent, along with the Nudges you’ve already read and answered. Nudges can be questions or messages delivered directly to your phone via push notification. Responding to Nudges earns you points and lets you provide important feedback.

Unread/Completed Feed

We’ve split the Nudge Feed into two separate feeds; one showing you all of your Unread Nudges and one showing you all of your Completed Nudges. This will make it a lot easier for you to make sure that you don’t miss any Nudges. By default, the Nudge Feed will be the first view that loads each time you open the Nudge Rewards app.

The Unread section of the Nudge Feed is home to all the Nudges from your company that need your attention. To help you catch up on latest information, Nudges in the Unread feed are ordered from newest to oldest.

The Completed section of the Nudge Feed archives all of your completed activity, by recently completed, and allows you to recall a Nudge at any time. Need to recall information from an older Nudge? No worries — you can review the Nudge in the Completed feed before you answer the new Nudge.

Earning points

You earn points by reading and answering Nudges. Nudges range in point value depending on the type of Nudge you answer, so keep an eye out on your feed when you need a boost on the Leaderboard. You can also earn bonus points by referring team member to join your team by using Refer a Colleague located on your Profile page.

Note:

Nudge points have no monetary or redeemable value; however, your organization may attach their own rewards/prize structure to the earning of Nudge points.

Types of Nudges

The majority of your points are earned by responding to different Nudges in your feed. There are a number of different Nudge Types, including Challenge, Call to Action, and Performance, and you’ll be able to tell the difference as these special Nudges appear as a different colour in your Nudge Feed.

Recall a Nudge

Sometimes you’ll need to recall a Nudge to find a specific piece of information. You can view Nudges you’ve already answered or read by tapping Completed at the top of the Nudge Feed. Please keep in mind that you can not earn additional points when recalling a Nudge.

Buzz

Buzz is the news feed you need. Stay in the loop with the latest company news. Check back often for updated need-to-know info. Each buzz list contains information and media about specific topics that you can swipe through to learn more about.

Often, your team will choose to notify you about new Buzz posts by sending you a Nudge directly to your feed.

Spark

Spark is the place for idea generation. Have an idea? Post it in Spark. See a good idea in Spark? Upvote it to get it on your company’s radar. Spark allows you respond directly to questions, while keeping the replies from your coworkers organized neatly in a single conversation.

Start a new Spark thread

1
From the Spark tab on the app’s nav bar, tap the topic you’d like to create a post for
2
Tap the Create Thread button in the top right corner
3
Start writing a message of your own to start the thread
4
Tap Send to finish up and publish your thread

If you’re interested in what’s being said in your new thread, tap on the thread to stay in the loop with the conversation and view new replies.

Reply to a thread

Give your input to a company discussion by leaving a reply of your own to a thread, or support a coworkers idea by up-voting their comment. If you’re already on a discussion thread, it’s easy to leave some input:

1
Tap on the thread you want to view
2
Tap the message you’d like to reply to directly
- If you just want to up-vote the comment, tap the heart icon
3
Add a reply of your own to join the discussion
4
Tap Send

Note:

Team administrators control whether you can leave a comment on a discussion thread. If it doesn’t seem like you can join the conversation, your team administrator may have disabled Spark Comments. If you think this was done accidentally, please notify your team administrator and they can contact our support team.

Upvote a comment

You can upvote comments you agree with or think is great by tapping the heart right next to them. Down-voting of comments is not possible:

1
Find a comment that you want to upvote
2
Tap the heart right next to the comment
3
The heart will fill in and the upvote count will increase by one

Keep showing your coworkers support and help validate new ideas with your upvotes!


Troubleshooting

Missing emails?

You should receive emails from Nudge periodically after you create your account. If you’re not getting the emails, try the following:

  • Check your spam or junk folder, and any tabs in your inbox.
  • Check for typos in the email address. If you think the address is incorrect, you can check it by following the steps below.

If you haven’t received your emails and want to check that you entered the correct email, try creating an account again with the same email. If you signed up with the right email it will not let you create a new account.

Reset your password

If you’ve forgotten the password you chose when you joined your team on Nudge, you can reset it easily from the Sign In page at any time.

1
Open the app from your mobile phone and click Forgot your password?
2
On the Reset Password page, enter the email address that you used when you joined your team on Nudge
3
Confirm that the email address is correct, then click Reset Password
4
Check your email inbox for an email to reset your password from Nudge

Note:

You must have access to the email address associated with your Nudge account to reset your password.

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