First steps for troubleshooting

If you’re experiencing an issue that isn’t covered in any of the previous guides, please follow these troubleshooting steps. Keep in mind that you’re always running the latest version of the Nudge Rewards app along with the latest version of your mobile phone’s operating system before following the troubleshooting steps.

Restart your mobile phone

If you’re experiencing problems with the Nudge Rewards app try restarting your mobile phone. This applies to all applications on your device.

Uninstall and reinstall

If the problem persists and restarting your mobile phone doesn’t help, try deleting and reinstalling the Nudge Rewards app on your mobile phone.

Check internet connection

If the last two steps don't help, please try using Instagram both on Wi-Fi and on your mobile data connection to see if the problem is because of a weak Wi-Fi or mobile data connection.

Still no luck?

If these steps didn’t help to resolve your problem, contact our support team and we’ll help you get the Nudge Rewards app running again and back with your team.


Troubleshooting

Missing emails?

You should receive emails from Nudge periodically after you create your account. If you’re not getting the emails, try the following:

  • Check your spam or junk folder, and any tabs in your inbox.
  • Check for typos in the email address. If you think the address is incorrect, you can check it by following the steps below.

If you haven’t received your emails and want to check that you entered the correct email, try creating an account again with the same email. If you signed up with the right email it will not let you create a new account.

Reset your password

If you’ve forgotten the password you chose when you joined your team on Nudge, you can reset it easily from the Sign In page at any time.

1
Open the app from your mobile phone and click Forgot your password?
2
On the Reset Password page, enter the email address that you used when you joined your team on Nudge
3
Confirm that the email address is correct, then click Reset Password
4
Check your email inbox for an email to reset your password from Nudge

Note:

You must have access to the email address associated with your Nudge account to reset your password.

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